If you have specific questions about a case, please contact the NVC. E-mail is the NVC’s preferred method of communication.

By E-mail
The NVC’s e-mail address is NVCINQUIRY@state.gov.

In order to ensure a prompt response:

• The Subject Line of the e-mail should be the relevant NVC Case Number.
• Provide the applicant’s name and date of birth and the petitioner’s name and date of birth.
• If you are an attorney, include the name of the law office requesting the information.
• If the petition is employment-based, include the company/organizational name.
• Reference only one case per e-mail.

24-hour Information
An automated recorded message system is available twenty-four hours a day, seven days a week to answer case status inquiries (603 334-0700).

Note: This service requires the use of a touch-tone telephone.

Operator Assistance
Telephone operators are available to respond to more in-depth inquiries.

Hours: Monday through Friday from 7:30 AM to 12:00 AM (EST)
Tel: (603 334-0700).

Note: This service requires the use of a touch-tone telephone.

By Mail
Specific questions about a case should be sent to:

National Visa Center
Attn: WC
31 Rochester Ave. Suite 200
Portsmouth, NH 03801-2915

Forms, documents, and photographs should be sent to:

National Visa Center
Attn: CMR
31 Rochester Ave. Suite 100
Portsmouth, NH 03801-2914